Manufacturer DOA Policy Information

 

 

 

Manufacturer

 

ABC Conferencing DOA Return Period

 

Manufacturer Warranty contact numbers

 

 

 

 

 

 

 

Aastra
 
 
 
 
 
Adtran
15 days from ABC Conferencing Invoice Date, excludes accessory items.
 
Customer to contact Adtran Technical Support and return units directly to Adtran
905-760-4200
 
 
 
 

888-423-8726

Aethra

 

15 days from invoice date. Contact ABC Conferencing Tech Support for a Case #. Equipment serial number is required. Excludes accessories.

 

888-4Aethra

 

Alpha-Telecom

 

Customer to contact Alpha-Telecom Technical Support to return DOA direct to Alpha-Telecom. No returns to ABC Conferencing. Excludes accessories.

 

408-541-6177

 

Altec Lansing

 

15 days from ABC Conferencing Invoice Date. Excludes accessories.

 

570-296-4434

 

American Power Conversion (APC)

 

Customer to contact APC Technical Support to return DOA direct to APC. No returns to ABC Conferencing

 

401-789-5735

 

Astatic

 

Customer to contact Astatic directly for returns or DOA. No returns to ABC Conferencing

 

800-421-3161

 

AT&T/Vtech

 

15 days from ABC Conferencing Invoice Date. ATT/Vtech will not accept returns without original packaging. Units will be returned. Excludes replacement batteries and accessory items.

 

800-595-9511

 

AVAYA-ECG

 

Avaya Return Form Required. 15 days from ABC Conferencing Invoice Date. Excludes accessories.

 

800-973-1607

 

AVAYA-SMB

 

Avaya Return Form Required. 15 days from ABC Conferencing Invoice Date. Excludes accessories

 

800-973-1607

 

Avteq

 

Customer to contact Avteq directly. No returns to ABC Conferencing.

 

214-905-9001

 

Belkin

 

15 days from ABC Conferencing Invoice Date. Excludes accessories.

 

310-604-2347

 

Bogen

 

15 days from ABC Conferencing Invoice Date. Customer to contact Bogen Technical Support to return DOA. Customer must obtain a Bogen call log number before RMA will be
issued. Bogen will not accept returns without original packaging (Units will be
returned). Get Tech name. Excludes accessories.

 

201-934-8500

 

CEECO

 

Customer to contact CEECO Technical Support to return DOA direct to CEECO. No returns to ABC Conferencing

 

954-587-5430

 

Channel Vision

 

Customer to contact Channel Vision Technical Support to return DOA direct to Channel Vision. No returns to ABC Conferencing

 

714-424-6500

 

Clarity (Div. of Plantronics)

 

15 days from ABC Conferencing Invoice Date

 

800-426-3738

 

ClearOne

 

Customer is to contact ClearOne technical support directly at (800)283-5936 or tech.support@clearone.com. ClearOne will provide advance replacements and in/out of warranty replacements and repairs. Defective returns will be handled through ClearOne. ClearOne Technical Support will issue Return Authorization directly to reseller/buyer and the goods will need to be returned directly to ClearOne .Follow the instructions they provide during the support call. Customer to contact ClearOne Support and return units directly to ClearOne. ClearOne/ABC Conf. does not accept non DOA or non defective items.

801-975-7200 or 800-283-5

D-LINK









EnGenius, Tech Inc.



Customer to contact D-LINK Technical Support and return units directly to D-LINK




RESELLERS MUST BE CERTIFIED WITH ENGENIUS TO RECEIVE A WARRANTY ON PRODUCTS. NON-CERTIFIED RESELLERS WILL NOT BE ELIGIBLE FOR PRODUCT WARRANTIES OR SUPPORT.
15 days from ABC Conferencing Invoice Date. Excludes all accessories, batteries, cases, antennas...



(800) 326-1688 Non-D-LINK Dealers
(800) 303-1498 D-LINK Dealer Priority Support









888-735-7888, Extension 514

 

Gai Tronics

 

15 days from ABC Conferencing Invoice Date (excludes accessories). Any shipments from mfgr. are custom and have a 35% mfgr. restock fee if the mfgr accepts it back.

 

800-492-1212

 

Garvin Industries

 

Customer to contact Garvin Industries and return units directly to Garvin Industries for replacement. No returns to ABC Conferencing.

 

847-455-0188

 

GE Consumer Products

 

15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.

 

800-846-6766

 

GN Netcom/Jabra

Hubbell

15 days from ABC Conferencing Invoice Date. Excludes accessory items.

15 days from ABC Conferencing Invoice Date. Excludes accessory items.

 

800-345-8639


203-799-4100

 

 
ICC
 
 
 
 
 
 
 
 
 
 
 
Ideal
 

 

Customer to contact ICC Technical Support (DOA/Warranty) and return units directly to ICC (562) 356-3111. ABC Conferencing does not accept ICC returns.
 
 
 
 
15 days from ABC Conferencing Invoice Date. Excludes accessory items.
 

 

 
 
 
 
 
562-356-3111
 
 
 
 
 
 
 
 
 
 
 
815-895-5181
 

 

ITT/Cortelco

 

15 days from ABC Conferencing Invoice Date. Excludes accessory items.

 

662-287-3889 or email warranty return request to: lchilders@cortelco.com

 

ITW Linx

 

Contact ITW Linx to return DOA unit(s) direct to ITW Linx. No returns to ABC Conferencing

 

630-315-2150

 

Ken-A-Vision

 

Customer to contact Ken-A-Vision and return unit directly to Ken-A-Vision, unit serial number is required. Excludes accessory items.

 

800-627-1953 x5620

 

Konexx

 

Customer to contact Konexx Technical Support and return units directly to Konexx - DOA Only.

 

858-622-1400

 

KTI Networks

 

15 days from ABC Conferencing Invoice Date. Excludes accessory items.

 

713-266-3891

 

LifeSize

 

15 days from invoice date. Contact ABC Conferencing for Case #. Equipment serial number is required. Excludes accessory items.

 

877-LIFESIZE

 

Magic On Hold

 

15 days from ABC Conferencing Invoice Date. Excludes accessory items.

 

866-988-3011

 

 
Middle Atlantic
 
 
 
 
 
 
 
Minuteman

 

Customer to contact Middle Atlantic Technical Support and return units directly
to Middle Atlantic (DOA only). No Returns to ABC Conferencing.
 
 
 
 
15 days from ABC Conferencing Invoice Date and excludes all accessories.

 

 
800-266-7225
 
 
 
 
 
800-238-7272

 

Motorola Industrial

 

Under Motorola Return Policy, required to contact Motorola Directly @ 800-353-2729. 15 days from ABC Conferencing Invoice Date. Excludes accessory items.

 

For repairs/exchanges under Motorola Industrial (Business Radios – XTN, CLS, AX, DTR) warranty, call 1-800-448-6686, opt. 0

 

Motorola 2-Way Products (Consumer)

 

Under Motorola Return Policy, requires to contact Motorola directly @ 800-353-2729. Excludes accessory items.

 

For trouble shooting issues and/or exchanges covered under Motorola 2-way (cordless) products warranty, call 1-800-353-2729, opt. 1 followed by opt. 3 followed by opt. 2, followed by saying ‘technical support’

 

Motorola Giant

 

Under Motorola Return Policy, you must contact their Tech Support @ 800-638-5119

 

For repairs/exchanges covered under Motorola Giant (TalkAbout Radios) warranty, call 1-800-638-5119

 

Motorola Headsets

 

Under Motorola Return Policy, you must contact their Tech Support @ 800-331-6456

For repairs/exchanges covered under Motorola (Bluetooth) Headsets warranty, call 1-800-331-6456 opt. 1 followed by opt. 2 followed by saying ‘warranty’

 

Multi-Link

 

Contact Multi-Link to return DOA unit(s) direct to Multi-Link. No returns to ABC Conferencing

 

800-535-4651

 

Multi-Tech Systems, Inc.

 

15 days from ABC Invoice Date
Customer must obtain a Multi-Tech return number before RMA will be issued

 

800-328-9717

 

NEC





Nel-Tech Labs

 

Under NEC Distro Return Policy, you must contact NEC Tech Support (Certified NEC installer) for DOA and NEC Warranty Returns Only. No Returns to ABC Conferencing.



30 days from ABC Conferencing Invoice Date. Excludes accessory items.

 



Certified NEC Installer





603-641-8844

 

Netgear

 

30 days from ABC Conferencing Invoice Date. Excludes accessory items.

 

408-907-8000

 

On-Hold-Plus




Oberon




Objectworld


15 days from ABC Conferencing Invoice Date. Excludes accessory items.


Customer to contact Oberon Technical Support and DOA return units directly to Oberon. No non-DOA Returns.


Customer to contact Objectworld Technical Support and return units directly to Objectworld

800-839-7277




1-877-867-2312 (Toll Free) 1-814-867-2312 Product Support: x204



(888) 398-9698

 

Panasonic BTS

 

15 days from ABC Conferencing Invoice date,customer must obtained a Heat number and confirmation of DOA from Panasonic before RMA will be issued. To obtain a heat ticket number, contact Panasonic at 1-888-713-2310 option 3 after entering your 9 digit ID (must be certified thru Panasonic for warranty and RMA). Panasonic will not accept returns without original packaging . Units will be returned. Panasonic will not accept Returns that are not DOA.

 

888-713-2310; 770-904-8350 or email warranty return request to: btsservice@panasonic.com- Must have Panasonic 9 digit ID.

 

Panasonic IP Camera Products

 

Contact Panasonic Security Products to return DOA unit(s) direct to Panasonic Security Products. No returns to ABC Conferencing.
Panasonic will not replace, exchange, or return batteries, camera's (replace only if DOA), or accessories.

 

847-468-5543 End Users
800-435-7329 Certified dealers

 

Panasonic (Consumer)

 

Panasonic will only accept DOA returns on the following models only; KX-MB2000, KX-MB2010, KX-MB2030, KX-MB3020, KX-MC6040, KX-MC6020

DOA is product which is not functional within 30 days of customer purchases. Customer should call the Panasonic technical support hotline prior to requesting return to obtain a case number.

Panasonic will not accept returns without original packaging. Any returns not received in original

 

(800) 211-7262

513-573-0355

 

Panasonic CCTV/Security Products

 

Contact Panasonic Security Products to return DOA unit(s) direct to Panasonic Security Products. No returns to ABC Conferencing

 

1-800-528-6747 press prompt # 1

 

Phone Labs







 

Phybridge

15 days from ABC Conferencing Invoice Date. Excludes accessory items.




 Customer to contact Phybridge Technical Support and return units directly to Phybridge. No Returns to ABC

Tech Support (212-481-6166) Fax (646-472-5160) Sales (212-481-6166)





 

(888) 901-3633

Plantronics





Polycom

 


15 days from ABC Conferencing Invoice Date. Excludes accessory items.



All returns are handled by Polycom - DOA and Warranty only. No Returns to ABC Conferencing

 

831-426-5858





864-642-6103

 

RCA Telecom Products

 

15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.

 

800-846-6766

 

Scitec

 

Contact Scitec to return DOA unit(s) direct to Scitec. No returns to ABC Conferencing

 

800-451-4035

 

Sennheiser

 

15 days from ABC Conferencing Invoice Date. Excludes accessory items.

 

877-736-6434

 

Shure

 

DOA or purchase of incorrect item Customer Shure Tech Support. Serial number and purchase order number is required. No returns to ABC Conferencing.

 

800-837-1765

 


Sony Security Products






Strategic Vista (Lorex)

Contact Sony to return DOA unit(s) direct to Sony. No returns to ABC Conferencing





15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.

 

800-883-6817





Customer Care: 1-888-42LOREX

Tech Support: 1-877-75LOREX

 

Telematrix

 

Contact Telematrix to return DOA unit(s) direct to Telematrix only. No returns to ABC Conferencing.

 

719-638-8821

 

Test-UM

 

Contact Test-UM return DOA unit(s) direct to Test-UM. No returns to ABC Conferencing

 

800-517-8431

 

Thomson

 

15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.

 

800-846-6766

 

Uniden

 

15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and all accessory items.

 

800-297-1023

 

Valcom

 

15 days from ABC Conferencing Invoice Date. Excludes accessory items.

 

540-427-3900

 

VFI - Video Furniture International

 

Contact VFI. No returns to ABC Conferencing

 

877-834-3876

 

Videoalarm

 

Contact Videoalarm return DOA unit(s) direct to Videoalarm. No returns to ABC Conferencing

 

800-554-1124

 

Videolabs, Inc.

 

15 days from ABC Conferencing Invoice Date

 

800-945-7730

 

Viking Electronics

 

Customer must obtain a Viking call log number before RMA will be issued, for Defective units ONLY, Customer must obtain a Viking call log number before RMA will be issued.

 

715-386-8861

 

Vtech

 

15 days from ABC Conferencing Invoice Date. Excludes replacement batteries and accessory items.

 

503-596-1200

 

Wheelock





Zoomswitch

 

15 days from ABC Conferencing Invoice Date. Excludes accessory items.



Customer to contact ZoomSwitch tech support and return units directly to ZoomSwitch - DOA and warranty replacement only. NO returns to ABC.

 

800-631-2148




www.zoomswitch.com/support/contact


 

Please note, all manufactures will not replace or refund, exchange, or return batteries, camera's, software or license, or any accessories.
* If manufacture is not listed, please contact us at RMA@abcconf.com for update.
Some of these manufactures may have changed their return policy.