Ultra-Link Software gathers key performance metrics from multiple sources and delivers that information to the people that need it most. Ultra-Link collects information from ACD's, IVR's, Predictive Dialers, email or fax software, network monitoring software or any other open data source. Combine data from multiple groups and create new data items or KPI’s. Ultra-Link distributes collected data to a variety of display devices such as plasma screens, wallboards, desktop screen pops, XML web pages, email, pagers, cell phones and more.

Ultra-Link Features and Benefits
• Communicate with legacy systems
• Easily scalable as business grows
• Align performance with corporate goals - assign thresholds to KPIs
• Provide a converged view with data from unique sources
• Email queue stats and ACD queue stats