Returns and Damage
Return shipping is the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges and handling fees for the returned item(s) will be deducted from the refund. In addition there will be a restocking fee which will be deducted from your refund should you wish to make a return. If the item is refused and returned to the manufacturer, any shipping costs as well as restock charge will also be deducted from the refund.
All canceled orders will be confirmed by ABC Conferencing in writing. If you have not received a confirmation, your order has not been canceled. Orders that have been shipped can not be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused, as well a 25% restock fee for all accepted returns and manufacture's $50-75 fee.
Before you return your item(s), you must email RMA@ABCConf.com (Return Merchandise Authorization). All return requests must be filed within 10 business days after product delivery. ABC Conferencing reserves the right to refuse return requests per the manufactures policy.
An RMA code will be issued and sent to you via email and instructions will be included on how to return your order. Your return authorization will have a 10 day due date and items can not be returned past this date.
It is the customer’s responsibility to ship the product back at their own cost. All items must be unused and in their original condition, in their original packaging, unmarked and able to be resold "brand new." Please double box the package carefully. If the product is damaged while in transit back to the distribution center, the package will be refused.
Obtain a tracking number or delivery confirmation from the shipper. Save this tracking number for your own reference as proof of pickup, and email it to RMA@ABCConf.com. Once the item is received and inspected at the distribution center, they will issue credit (detailed above), which ABC Conferencing will pass on to you. An email confirmation will be sent to you once we have processed your refund.
* If an item is not returnable (Manufacture Policy), a RMA number will not be issued. Example, accessories, special order, software, and license keys, batteries, etc., and some manufactures require to work with them on DOA or RMA, are NOT returnable as DOA or Non-DOA. product.
What If My Order Is Damaged?
We understand that once you have placed an order with us, you want to receive it as quickly as possible and intact. Our manufacturers’ products are carefully packaged to withstand the journey. Many products are double-boxed and/or packed in cushioning materials to give them additional protection. In the unlikely event that your order does not reach you in optimum condition, please expedite accordingly.
When placing a replacement request, speed is of the utmost importance as most carriers only allow 48 business hours from the time of delivery for parties to file freight claims. Please contact us within 48 hours to report any damage, defect, loss or shortage of items on your order. Please note that the manufacturer may be unable to supply replacements if too much time has elapsed between deliveries and reporting the damage to RMA@ABCConf.com.