Returns and Damage
DO NOT RETURN TO OUR SHEFFIELD VILLAGE LOCATION OR THE ADDRESS IT WAS SHIPPED FROM - THE SHIPMENT WILL BE REFUSED/LOST.
Standard Return Policy
Return shipping is the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges and handling fees for the returned item(s) will be deducted from the refund. In addition there will be a restocking fee which will be deducted from your refund should you wish to make a return. If the item is refused and returned to the manufacturer, any shipping costs as well as restock charge will also be deducted from the refund.
For products that arrive damaged or out of error or cannot be fixed with replacement parts, please request an RMA. Please consult our replacements policy for further details.
All canceled orders will be confirmed by ABC Conferencing in writing. If you have not received a confirmation, your order has not been canceled. Orders that have been shipped can not be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused, as well a 25% restock fee for all accepted returns and manufacture's $50-75 fee.
Any order that is refused or returned because the customer does not like the product, no longer wants the product, ordered the wrong product, or believed the order was canceled, credit/fees will be issued as detailed above (only if the manufacture accepts a return). Each manufacture has different return policies and all charge a restock fee for accepted returns.
All credits/replacements for returned items will be processed once the products are returned to the manufacture's return center and approved after mfgr. review. Manufactures only take back brand new "resellable and unopened" products. Most manufactures accept DOA (dead on arrival) products for the purchase of a new product. Each manufacture provides how the RMA process should be expedited, as well as timeline. All manufactures have agreed not to accept/RMA for any accessories. Therefore, NO accessory items, as well as items stated under "Manufacture Return Policy" will be returned for a refund. See Manufacture Return Policy for timeline of return and if applicable for return.
How Do I Return My Order?
Do NOT return items to ABC Conferencing location.
Before you return your item(s), you must email RMA@ABCConf.com
(Return Merchandise Authorization). All return requests must be filed within 10 business days after product delivery. ABC Conferencing reserves the right to refuse return requests per the manufactures policy.
An RMA code will be issued and sent to you via email and instructions will be included on how to return your order. Your return authorization will have a 10 day due date and items can not be returned past this date.
It is the customer’s responsibility to ship the product back at their own cost. All items must be unused and in their original condition, in their original packaging, unmarked and able to be resold "brand new." Please double box the package carefully. If the product is damaged while in transit back to the distribution center, the package will be refused.
Use a preferred shipping method to return items to the provided address. For your protection, we strongly recommend that you insure the package in the event that any issues arise during the transportation of the returned order. ABC Conferencing is not responsible for lost or damaged returned packages.
Obtain a tracking number or delivery confirmation from the shipper. Save this tracking number for your own reference as proof of pickup, and email it to RMA@ABCConf.com. Once the item is received and inspected at the distribution center, they will issue credit (detailed above), which ABC Conferencing will pass on to you. An email confirmation will be sent to you once we have processed your refund.
DO NOT SHIP TO OUR SHEFFIELD VILLAGE LOCATION, FOR THE ITEM WILL BE REFUSED OR LOST.
* If an item is not returnable (Manufacture Policy), a RMA number will not be issued. Example, accessories, special order, software, and license keys, batteries, etc., and some manufactures require to work with them on DOA or RMA, are NOT returnable as DOA or Non-DOA. product.
What If My Order Is Damaged?
Did you purchase shipping insurance at checkout of the order?
We understand that once you have placed an order with us, you want to receive it as quickly as possible and intact. Our manufacturers’ products are carefully packaged to withstand the journey. Many products are double-boxed and/or packed in cushioning materials to give them additional protection. In the unlikely event that your order does not reach you in optimum condition, please expedite accordingly.
For damaged orders shipped by Freight or FedEx/UPS, follow the procedure outlined below.
Thoroughly inspect the package and its contents prior to signing for delivery. Please note that if your order is refused, it will generally be viewed as a return and credit will be issued under our return policy.
Even if the package appears only slightly damaged, it is very important to any claim you might need to make that you write “PACKAGE DAMAGED” on the sheet you will be asked to sign at the time of delivery. A scratch on the box could mean a scratch on your products, and we want to help you fix that as quickly and simply as possible. Should any issues arise later on, the more documentation available, the easier it will be for ABC Conferencing to resolve any of your concerns.
When placing a replacement request, speed is of the utmost importance as most carriers only allow 48 business hours from the time of delivery for parties to file freight claims. Please contact us within 48 hours to report any damage, defect, loss or shortage of items on your order. Please note that the manufacturer may be unable to supply replacements if too much time has elapsed between deliveries and reporting the damage to RMA@ABCConf.com.