Screen Pop Pro Server (SPPS) is an add-on software module that allows an agent to automatically receive a caller’s contact information or profile through a desktop screen pop. SPPS integrates caller information quickly and from a myriad of sources. This system can significantly increase call center productivity and greatly improves the caller experience.
SPPS reduces the average call duration by getting information up front and passing that information to the agent for instant feedback. From small workgroups to large enterprise implementations this product will fit in any contact center environment where agent desktop productivity is critical.
Custom Programming for SPPS:
SPPS can be custom designed and integrated with a third party database or CRM system. Customization for SPPS will be quoted on an individual basis as a Professional Services fee.
Key Features:
Key Benefits:
Reduces average call duration by saving time needed to look-up information
Increases call center productivity by providing information quickly and accurately
Improves the caller experience
Speeds up outbound operations by connecting Preview Dialing Module to screen pops on desktop
Target Markets and Applications:
All call center environments – enterprise, medium or small
