Tapit NOVA will analyze all of your telephone activity to help you:
NOVA supports the following PBX platforms: 3COM, Alcatel, Allworks, Asterisk, Avaya, Cisco, Comdial, ESI, Inter-tel, Iwatsu, Mitel, NEC, Nortel, Samsung, Shoretel, Siemens, Tadiran, Toshiba, Vodavi, and many others...
This product is implemented using industry standard ASP.NET and SQL Server. Running as a Windows service, TAPIT NOVA stores the call record information generated by your phone system in a SQL database, and lets you recall it in your choice of report formats, providing you with vital information to better manage your business.
TAPIT NOVA is also offered as a turnkey, hardware and software solution.
Features:
NEW Alerts - TAPIT Nova can be configured to notify about:
- a user completing a 911 call
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Tapit Nova not receiving any SMDR data
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Tapit NOVA calls database getting full
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a user dialing a specific phone number and more...
100% Web user interface
SQL Server database
Customizable Report Dashboard
Real-time data collection
Flexible Report Scheduler
ANI / Caller ID Deluxe reporting
DNIS campaign tracking
Automatic report emailing
Unlimited Supervisors with restrictions-based access
Automatic Archive
Export to time and billing packages, spreadsheet or text file
Flexible call record editor
Built-in flexible pricing editor
Supports Client Account and Matter Codes
User Authorization Codes
Tracks Ring time, On-hold time and Abandoned calls
Ability to add searchable text to specific calls
Multi-User and Multi-Site support.
