Voice4net’s IVR Survey System is an add-on software module that allows customers to easily create surveys that can be deployed over the phone. The Survey System is easy to use and administer through a Web browser interface. Administrative staff can quickly create surveys, monitor responses in real-time and build custom summary reports to analyze results.
Key Features:
- Yes/no, true/false and multiple choice options
- Recorded voice comment options
- Predefined template builder
- Intelligent call flow based on responses
- Custom survey builder
- Detailed caller information
Key Benefits:
- Reduces time and overhead associated with mail based or outbound surveys
- Increases customer feedback with simple and easy to use surveys
- Increases employee satisfaction with feedback surveys
- Collects field data in real time
Prerequisites: Voice4net IVR platform with ePBX™ software
Target Markets and Applications:
Any customer and contact center that wants to stay in touch with customer or employee perceptions can benefit from the IVRSurvey System. Some specific examples include:
- Customer satisfaction and opinion surveys
- Customer data collection
- Field service data collection
- Contests and promotions
- Employee feedback and Human Resource data collection
- Any issue requiring quick responses from a field of questions
