Product Details
Adoption Services Jumpstart for Customer Engagement Package includes Consulting for the Agent Customer Engagement Environments and Agent Training Content Customization Training includes 25 Sessions delivered virtually over Vidyo using the Customized Scenario Based Content The Training Sessions are 60 Minutes for a Maximum of 15 Agents per Session and can be recorded using VidyoReplay for Future Playback Package also includes Dedicated Project Management during the Adoption Services Program and a Comprehensive Communication and Awareness cCampaign A Training Portal with Registration and Attendance Tracking is provided along with Multiple Surveys to All Participants and a Full Report with Measurement of Program Objectives including Recommended Next Steps The Service Component of this Package must be used within 12 Months of Purchase The Agent Content Licenses are perpetual on a per Agent Basis
